My Green Balance Refund Policy

At My Green Balance, we are committed to providing high-quality products and services to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below to understand your rights and our obligations.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Return Period: You have 30 calendar days to return an item from the date you received it.

  • Non-returnable Items: Some items are exempt from being returned, including perishable goods, custom or personalized items, and downloadable software products.

2. Refunds

  • Approval: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Late or Missing Refunds

  • Check with Your Bank: If you haven’t received a refund yet, first check your bank account again.

  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.

  • Contact Your Bank: There is often some processing time before a refund is posted.

  • Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at support@mygreenbalance.com.

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mygreenbalance.com and send your item to: [Insert Return Address Here].

5. Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Contact Information

If you have any questions about our refund policy, please contact us:

My Green Balance
Email: support@mygreenbalance.com

By purchasing from My Green Balance, you acknowledge that you have read and agree to our refund policy.